Grievance Brochure

Marin County is committed to finding solutions to the issues you may face when receiving services from BHRS. As a client of BHRS, you are encouraged (but not required) to discuss issues about your services with your provider. If you remain dissatisfied with the services you receive, you have the right to file a grievance.

You will not be discriminated against or treated unfairly for filing a grievance, appeal, or expedited appeal. Members will continue to receive services during the grievance process.

Please review the form below and return completed form to the receptionist or mail to:

BHRS Quality Management Unit
20 N. San Pedro Rd.
San Rafael, CA 94903 

The BHRS Quality Management Unit will send you a letter letting you know that your grievance, appeal, or expedited appeal was received. For questions or help in filing a grievance or appeal, please call the Access Line at 1-888-818-1115.