Client and Caregiver Resources
Below you will find several resources related to BHRS programs, services, and supports. Not able to find what you are looking for? Call the Access Line at (888) 818-1115 and we can help.
Grievance Brochure
Marin County is committed to finding solutions to the issues you may face when receiving services from BHRS. As a client of BHRS, you are encouraged (but not required) to discuss issues about your services with your provider. If you remain dissatisfied with the services you receive, you have the right to file a grievance.
You will not be discriminated against or treated unfairly for filing a grievance, appeal, or expedited appeal. Members will continue to receive services during the grievance process.
Please review the form below and return completed form to the receptionist or mail to:
BHRS Quality Management Unit
20 N. San Pedro Rd.
San Rafael, CA 94903
The BHRS Quality Management Unit will send you a letter letting you know that your grievance, appeal, or expedited appeal was received. For questions or help in filing a grievance or appeal, please call the Access Line at 1-888-818-1115.
Grievance Brochure and Form
- Grievance Brochure - English Large Print.pdf 227.86 KB
- Grievance Brochure - English.pdf 178.46 KB
- Grievance Brochure - Spanish Large Print.pdf 245.43 KB
- Grievance Brochure - Spanish.pdf 246.92 KB
- Grievance Brochure - Vietnamese Large Print.pdf 395.28 KB
- Grievance Brochure - Vietnamese.pdf 448.58 KB