Client and Caregiver Resources

Grievance Brochure

Marin County is committed to finding solutions to the issues you may face when receiving services from BHRS. As a client of BHRS, you are encouraged (but not required) to discuss issues about your services with your provider. If you remain dissatisfied with the services you receive, you have the right to file a grievance.

You will not be discriminated against or treated unfairly for filing a grievance, appeal, or expedited appeal. Members will continue to receive services during the grievance process.

Please review the form below and return completed form to the receptionist or mail to:

BHRS Quality Management Unit
20 N. San Pedro Rd.
San Rafael, CA 94903 

The BHRS Quality Management Unit will send you a letter letting you know that your grievance, appeal, or expedited appeal was received. For questions or help in filing a grievance or appeal, please call the Access Line at 1-888-818-1115.

Discrimination Grievances

BHRS shall provide information to all beneficiaries, prospective beneficiaries, and member of the public on how to file a Discrimination Grievance with:

1. BHRS and the Department if there is a concern of discrimination based on sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation. discrimination-grievance-procedures (ca.gov)
2. The United States Department of Health and Human Services Office of Civil Rights if there is a concern of discrimination based on race, color, national origin, sex, age or disability.  Filing a Complaint | HHS.gov

BHRS shall not require a beneficiary to file a Discrimination Grievance with BHRS before filing the complaint directly with DHCS Office of Civil Rights and the U.S. Health and Human Services Office for Civil Rights.